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Player Registration Refund Policy

Updated 3rd March 2026

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This policy applies to all player registrations and is part of the conditions of registration with Hornsby Heights Football Club (HHFC). Registration fees include a Club fee payable to HHFC and fees payable to Football Australia, Football NSW and the Northern Suburbs Football Association (together, the Affiliated Governing Bodies or AGB).

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Plain-language summary for members
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  • Before 2 weeks prior to season start: You can get a refund minus $50.

  • After season starts: Refunds are unlikely and decided case-by-case.

  • AGB fees: May not be refundable — HHFC can’t control them.

  • Medical cases: Provide medical proof; refunds are not automatic.

  • Discipline: No refund if removed for misconduct.

  • Active Kids: Vouchers are non-refundable; transfers follow program rules.

  • How to apply: Email registrar@hhfc.org.au; two committee approvals required.

 

All fees are paid directly to HHFC, when registering in Majestri. No fees are payable to Playfootball when registering in Playfootball.

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1. Deregistration before season start


If HHFC receives a written deregistration request by email no later than midnight 2 weeks before your season start date, the registrant will receive a full refund of the HHFC Club fee plus any refundable AGB fees, minus a $50 administration fee.
Note: NSFA publishes the official season start date. Your team may start earlier; check your team’s start date.

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2. Deregistration After Season Commencement

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If a deregistration request is received after the season has commenced, the Club fee may not be refundable. Once the season begins, costs such as team nominations, registrations, insurance, and equipment have already been committed on behalf of players.

Refund requests after the season start will be considered on a case-by-case basis at the discretion of HHFC; however, a refund cannot be guaranteed.

 

3. Affiliated Governing Body fees (AGB)


Refunds of AGB fees are governed by the AGBs’ own policies. HHFC cannot guarantee refunds of these fees and is not responsible for AGB decisions.

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4. How to request deregistration and refunds
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  • Submit all requests in writing by email to registrar@hhfc.org.au

  • Requests require approval from two executive committee members.

  • Approved deregistrations will be processed in PlayFootball and Majestri. The effective deregistration date is the date HHFC receives the written request.
     

5. Medical or injury deregistration


Refunds for medical or injury reasons are not automatic. HHFC may require supporting medical documentation. Any refund is at HHFC’s discretion. Deregistration ends Football Australia insurance coverage from the effective deregistration date.

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6. Disciplinary deregistration


No refund will be given if a player is suspended, deregistered, or withdrawn due to disciplinary action or breach of the Club Code of Conduct or competition rules.

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7. Change of circumstances


Refunds are not guaranteed for withdrawals due to personal circumstances, availability, or preference.

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8. Non-transferability and Active Kids Vouchers


Registration fees are non-transferable to another player, season, or club. Active Kids Vouchers are non-refundable. If a deregistration is approved, an Active Kids Voucher may only be transferred in accordance with the Active Kids program rules.

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9. Exceptional Circumstances

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In genuinely exceptional circumstances, HHFC may consider refund requests outside of this policy. Each situation will be reviewed on a case-by-case basis, with decisions made at the Club’s discretion.

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10. Acceptance


By registering through PlayFootball and HHFC Majestri, registrants accept this Registration Refund Policy and its conditions.

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